All Frosty Coolers products are warranted against defects in material and workmanship for 365 days from the original date of receipt. This warranty applies only to the original owner. This warranty is void if the product is used commercially, structurally altered or subjected to stress beyond the physical limits of the materials used in the body or components, or is damaged as a result of abnormal use. Normal wear and tear is not warrantied.
Frosty Coolers’ sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Frosty Coolers’ sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. Frosty Coolers assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Frosty Coolers be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Replacements of parts and/or products under this warranty are subject to shipping, handling, replacement and/or restocking fees and will be collected prior to shipping. You will be responsible for arranging for the return shipping costs for all warranty claims.
Returned product due to UPS, USPS or Fedex not being able to deliver will be charged a restocking fee of 15%.
Frosty Coolers reserves the right to change our products and the design of the products without incurring any obligations to incorporate such changes into any sold products or products repaired or replaced under this warranty.
Damaged products must be returned directly to Frosty Coolers within 30 days of the original receipt, in the original box or adequate cardboard packaging, freight prepaid. Please include a copy of the original sales receipt and the Return Authorization Number (RMA#) with the product.
How to File a Warranty Claim
Frosty Coolers will replace your product or part of your product or part that has a manufacturing defect that is covered by our warranty.
Before sending your product to Frosty Coolers, please submit a warranty claim by emailing the following information to firstname.lastname@example.org:
- First and last name
- Email address
- Phone number
- Model number and color of product
- Reason for warranty claim request
- Date of purchase
- PDF or photo copy of original receipt
- Color photo showing warranty issue
- Ship-to address to return repaired / replacement product
A Frosty Coolers Service Representative will gather more information if necessary, and validate your request. If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be given a Return Merchandise Authorization Number (RMA#).
Once your claim has been authorized, package your product in accordance with your shipper’s policies and write your RMA number on the outside of the box and send your product to the following location:
11800 Adie Rd
Maryland Heights, Missouri 63043
We will inspect the product and repair or replace, at our option, any product determined by Frosty Coolers to be a manufacturer’s defect.